18 articles
Troubleshooting
Find the cause of a failed scan and what to try next.
Search all articlesContact support with the right information
Help the team reproduce an issue without exposing secrets.
1 min read
Report an accessibility issue in LatchKey
Tell us when the portal, scanner, or help center is difficult to use.
1 min read
We couldn't confirm the login
Resolve the invalid_credentials scan error and understand when to start a new scan.
1 min read
We couldn't find the login form
Resolve the login_selector_not_found scan error and understand when to start a new scan.
1 min read
This account requires two-factor authentication
Resolve the mfa_required scan error and understand when to start a new scan.
1 min read
A CAPTCHA blocked the login
Resolve the captcha_detected scan error and understand when to start a new scan.
1 min read
Bot protection blocked the scan
Resolve the bot_protection_detected scan error and understand when to start a new scan.
1 min read
The session expired while we were scanning
Resolve the session_expired_midscan scan error and understand when to start a new scan.
1 min read
We couldn't reach the URL
Resolve the target_unreachable scan error and understand when to start a new scan.
1 min read
The server did not return an HTML page
Resolve the non_html_response scan error and understand when to start a new scan.
1 min read
The page never finished loading
Resolve the page_load_timeout scan error and understand when to start a new scan.
1 min read
The page is too large to scan
Resolve the dom_too_large scan error and understand when to start a new scan.
1 min read
This page renders to a canvas
Resolve the canvas_only_app scan error and understand when to start a new scan.
1 min read
That address is not allowed
Resolve the ssrf_blocked scan error and understand when to start a new scan.
1 min read
Something broke on our side
Resolve the internal_error scan error and understand when to start a new scan.
1 min read
No credentials reached the scan worker
Resolve the credentials_missing scan error and understand when to start a new scan.
1 min read
This address redirected to another site
Resolve the redirected_off_host scan error and understand when to start a new scan.
1 min read
An overlay covered the page
Resolve the blocked_by_interstitial scan error and understand when to start a new scan.
1 min read