Something broke on our side
Resolve the internal_error scan error and understand when to start a new scan.
1 min read · LatchKey support
Why this happens
This is our bug, not your address or your configuration. The scan stopped somewhere we did not expect it to, which means we have no useful detail to show you about the page itself.
What to do
- Re-run the scan. If it happens twice, send us the scan ID and we will look at it.
- Confirm that the target page and login method match the project you selected.
- After correcting the cause, start a new scan. Keep the original scan ID if you need support.
Before you retry
Retry once. If the same error returns, contact support with both scan IDs and the time of the attempts.
Related guidance
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