Contact support with the right information
Help the team reproduce an issue without exposing secrets.
1 min read · LatchKey support
What to know
A useful support request explains what you tried, what you expected, and what happened instead. Scan IDs are more useful than repeated submissions of the same failing page.
What to do
- Check the status page if multiple features stopped working at once.
- Note the page URL, scan or project ID, approximate time, browser, and device.
- Copy the exact non-sensitive error message and explain steps to reproduce it.
- Contact support through the contact page. Redact private content from any screenshot.
What happens next
The team has enough context to investigate without needing your password or session file.
If you need more help
For an accessibility barrier in LatchKey itself, describe the affected control and assistive technology as well as the expected behavior.
Was anything unclear or missing?
Suggest an improvement or ask the team →