That address is not allowed
Resolve the ssrf_blocked scan error and understand when to start a new scan.
1 min read · LatchKey support
Why this happens
The URL resolved to a private, loopback, or link-local address. LatchKey refuses these so it cannot be used to reach internal networks or cloud metadata endpoints.
What to do
- Use a publicly reachable, authorized URL. Contact the team to discuss internal applications; do not try to bypass the network guard.
- Confirm that the target page and login method match the project you selected.
- After correcting the cause, start a new scan. Keep the original scan ID if you need support.
Before you retry
Repeating the same request without changing the cause may produce the same result. Never share credentials, session files, or sensitive screenshots in a support request.
Related guidance
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