An overlay covered the page
Resolve the blocked_by_interstitial scan error and understand when to start a new scan.
1 min read · LatchKey support
Why this happens
The page loaded, but a cookie wall, age gate or similar interstitial covered most of it and could not be dismissed by the dismiss pack. Auditing what was underneath would have audited the overlay.
What to do
- Add a path exclusion for the gate, or allow our crawler through it, then run the crawl again.
- Confirm that the target page and login method match the project you selected.
- After correcting the cause, start a new scan. Keep the original scan ID if you need support.
Before you retry
Repeating the same request without changing the cause may produce the same result. Never share credentials, session files, or sensitive screenshots in a support request.
Related guidance
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