Bot protection blocked the scan
Resolve the bot_protection_detected scan error and understand when to start a new scan.
1 min read · LatchKey support
Why this happens
Cloudflare, Akamai, or a similar service served an interstitial instead of your app. The scanner never saw your page.
What to do
- Allowlist the scanner IP, or run LatchKey against a staging environment.
- Confirm that the target page and login method match the project you selected.
- After correcting the cause, start a new scan. Keep the original scan ID if you need support.
Before you retry
Repeating the same request without changing the cause may produce the same result. Never share credentials, session files, or sensitive screenshots in a support request.
Related guidance
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