No credentials reached the scan worker
Resolve the credentials_missing scan error and understand when to start a new scan.
1 min read · LatchKey support
Why this happens
The scan was queued, but the email and password (or pasted session) never arrived at the worker, so no login was attempted and nothing was sent to your app. This happens when the worker restarts between queueing and running.
What to do
- Start a new scan and enter the credentials again.
- Confirm that the target page and login method match the project you selected.
- After correcting the cause, start a new scan. Keep the original scan ID if you need support.
Before you retry
Repeating the same request without changing the cause may produce the same result. Never share credentials, session files, or sensitive screenshots in a support request.
Related guidance
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