We couldn't reach the URL
Resolve the target_unreachable scan error and understand when to start a new scan.
1 min read · LatchKey support
Why this happens
The host could not be reached, or it returned an HTTP error instead of the requested page.
What to do
- Check the URL is publicly reachable from the internet, not just from your network.
- Confirm that the target page and login method match the project you selected.
- After correcting the cause, start a new scan. Keep the original scan ID if you need support.
Before you retry
Repeating the same request without changing the cause may produce the same result. Never share credentials, session files, or sensitive screenshots in a support request.
Related guidance
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