We couldn't confirm the login
Resolve the invalid_credentials scan error and understand when to start a new scan.
1 min read · LatchKey support
Why this happens
After one attempt, the scanner still detected a login page. This can happen when the form is not ready, the site rejects the credentials, or sign-in has not finished. We do not retry automatically.
What to do
- Review what the page showed and check the login settings, then start a new scan.
- Confirm that the target page and login method match the project you selected.
- After correcting the cause, start a new scan. Keep the original scan ID if you need support.
Before you retry
Repeating the same request without changing the cause may produce the same result. Never share credentials, session files, or sensitive screenshots in a support request.
Related guidance
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