Report an accessibility issue in LatchKey
Tell us when the portal, scanner, or help center is difficult to use.
1 min read · LatchKey support
What to know
If a LatchKey page or control prevents you from completing a task, report the barrier. An issue in LatchKey itself is different from a finding on a website you scanned.
What to do
- Note the LatchKey page URL and the task you were trying to complete.
- Describe where keyboard focus, reading order, labels, zoom, or contrast caused difficulty.
- Include the browser and assistive technology if relevant and known.
- Use the contact page and tell us if you need an alternative way to complete the task.
What happens next
The team can investigate the affected interface. You do not need to diagnose the code or prove that a particular standard was violated.
If you need more help
Keep screenshots free of passwords or private report contents. If a third-party website is affected, its owner is the right contact for changes to that site.
Was anything unclear or missing?
Suggest an improvement or ask the team →