This account requires two-factor authentication
Resolve the mfa_required scan error and understand when to start a new scan.
1 min read · LatchKey support
Why this happens
After the password step the app asked for a one-time code. LatchKey never handles MFA codes.
What to do
- Use session-state paste instead: log in yourself, export the session, paste it here.
- Confirm that the target page and login method match the project you selected.
- After correcting the cause, start a new scan. Keep the original scan ID if you need support.
Before you retry
Repeating the same request without changing the cause may produce the same result. Never share credentials, session files, or sensitive screenshots in a support request.
Related guidance
Was anything unclear or missing?
Suggest an improvement or ask the team →