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Troubleshooting

We couldn't find the login form

Resolve the login_selector_not_found scan error and understand when to start a new scan.

1 min read · LatchKey support

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Why this happens

The email, password, or submit selector in your project config did not match anything on the login page. The page may have changed, or the form may render after a delay.

What to do

  1. Update the selectors in project settings, or switch to session-state paste.
  2. Confirm that the target page and login method match the project you selected.
  3. After correcting the cause, start a new scan. Keep the original scan ID if you need support.

Before you retry

Repeating the same request without changing the cause may produce the same result. Never share credentials, session files, or sensitive screenshots in a support request.

Was anything unclear or missing?

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