The page never finished loading
Resolve the page_load_timeout scan error and understand when to start a new scan.
1 min read · LatchKey support
Why this happens
We waited for the page to settle and it kept loading past the hard timeout. Long-polling, websockets, or a slow API can cause this.
What to do
- Try a lighter page first to confirm auth works, then re-run this one.
- Confirm that the target page and login method match the project you selected.
- After correcting the cause, start a new scan. Keep the original scan ID if you need support.
Before you retry
Repeating the same request without changing the cause may produce the same result. Never share credentials, session files, or sensitive screenshots in a support request.
Related guidance
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