A CAPTCHA blocked the login
Resolve the captcha_detected scan error and understand when to start a new scan.
1 min read · LatchKey support
Why this happens
We found a CAPTCHA challenge on the login page. LatchKey does not solve CAPTCHAs, and tools that claim to are usually violating the target site terms.
What to do
- Use session-state paste, or allowlist the scanner IP in your CAPTCHA provider.
- Confirm that the target page and login method match the project you selected.
- After correcting the cause, start a new scan. Keep the original scan ID if you need support.
Before you retry
Repeating the same request without changing the cause may produce the same result. Never share credentials, session files, or sensitive screenshots in a support request.
Related guidance
Was anything unclear or missing?
Suggest an improvement or ask the team →