This address redirected to another site
Resolve the redirected_off_host scan error and understand when to start a new scan.
1 min read · LatchKey support
Why this happens
The address you gave us sent us to a different site. We stopped rather than scan a site you did not ask for. Redirects between www and the bare domain, or from http to https, are followed silently and never stop a scan.
What to do
- Scan the address it redirected to, or check the one you entered.
- Confirm that the target page and login method match the project you selected.
- After correcting the cause, start a new scan. Keep the original scan ID if you need support.
Before you retry
Repeating the same request without changing the cause may produce the same result. Never share credentials, session files, or sensitive screenshots in a support request.
Related guidance
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