Understand team roles and missing controls
Why some people can view a page but cannot change it.
1 min read · LatchKey support
What to know
Account roles determine which actions you can take. A viewer can inspect supported information but cannot perform the same changes as an owner or administrator.
What to do
- Open the profile menu to check the current account.
- Ask an owner or administrator to review your membership if a required action is unavailable.
- Use account team-management controls where your role permits them.
- Before sharing evidence, verify that the person needs access to the intended account or report only.
What happens next
Changing a project name or opening a direct URL does not change permissions. License-gated panels also depend on the website’s license.
If you need more help
If a project is missing, confirm the email and account with its owner. The current portal does not provide a general multi-account switcher; ask support if the account selection is wrong.
Was anything unclear or missing?
Suggest an improvement or ask the team →