Sign in or reset your password
Recover access without creating a duplicate account.
1 min read · LatchKey support
What to know
Use the email address associated with your LatchKey account. A website’s scan credentials are separate from the password you use to sign in to LatchKey.
What to do
- Open Log in and enter your account email and password.
- If you have forgotten the password, use the password-reset link on the sign-in screen.
- Follow the instructions sent to the account email. Check spam if the message does not arrive.
- If a reset link is expired or already used, request a fresh one and use the newest message.
What happens next
After resetting, sign in with the new password. Repeatedly requesting links can leave you trying an older link.
If you need more help
If you cannot access the email inbox, contact support. Never send your password or reset link in a support conversation.
Was anything unclear or missing?
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