The Widget is missing or not updating
Check publishing, hostname, visibility, and blocked requests.
1 min read · LatchKey support
What to know
A missing launcher can come from an unpublished snippet, a hostname mismatch, visibility settings, or blocked requests. Check the live site rather than only a CMS preview.
What to do
- Confirm the correct snippet is published once and uses this website’s site key.
- Check the project’s license status and Allowed hostnames. Compare the exact host you are visiting, including subdomains.
- Review Customize for Hide the default trigger and Hide on mobile.
- Open a fresh browser session. Check the browser console and network panel for blocked script or configuration requests. Ask a developer to review your content security policy if needed.
- Run Check installation again and compare the result with what you see on the live site.
What happens next
If a recent change was cached, a fresh request may show the updated version. If the panel names a license or hostname problem, address that before reinstalling.
If you need more help
Send support the public URL, browser, expected position, and non-sensitive error text. Do not disable your entire security policy to make a script load.
Was anything unclear or missing?
Suggest an improvement or ask the team →