Remove the Widget or restore an earlier configuration
Understand the difference between uninstalling and billing changes.
1 min read · LatchKey support
What to know
Removing an installation snippet stops that installation from loading. It does not cancel a commercial agreement or delete scan history.
What to do
- To reverse a customization, open Customize and choose an earlier Published version to restore.
- To uninstall, remove the LatchKey snippet from the shared template, integration, or tag manager that installed it.
- Publish the change and check several live pages in a fresh browser session.
- If you also need to change billing, contact the team with the account and website details.
What happens next
Visitors should no longer receive the removed installation. If it still appears, check for a second snippet, another integration, or a cached page.
If you need more help
Before removing an interface used by visitors, consider how they will access the same assistance. Discuss any unfinished manual remediation with your team.
Was anything unclear or missing?
Suggest an improvement or ask the team →