Find billing information and resolve a payment issue
Understand receipts, license status, and payment support.
1 min read · LatchKey support
What to know
Dodo Payments is the merchant of record and holds payment details and receipts. Account billing shows the entitlement information mirrored into LatchKey; it is not a full replacement for the payment provider’s records.
What to do
- Open account billing from your profile menu, or follow Billing and invoices from the website’s Plan and payments panel.
- Review the license status and any billing warning.
- Use your purchase receipt or contact support to request invoice, tax, payment-method, or refund assistance when no self-serve action is available.
- Include the account email, website, and receipt reference, without card details.
What happens next
A payment issue can affect license access. Fixing a payment may need the provider’s event to be processed before the portal updates.
If you need more help
If the provider and LatchKey disagree, send the non-sensitive receipt reference and displayed status. Do not pay again solely because the return page has not refreshed.
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