What does an accessibility score mean?
Use the score with coverage and findings, not as a certificate.
1 min read · LatchKey support
What to know
The score summarizes the automated findings from the page that was scanned. It is useful alongside severity, evidence, and the coverage notes. It is not a legal determination or a whole-site guarantee.
What to do
- Read the findings behind the score, especially barriers that block a key task.
- Confirm that the page was successfully audited and that a score is present. A dash is not zero.
- Compare scans of the same page and similar page state. Check scan dates and engine/version notes when results differ.
- Keep manual testing findings alongside automated reports.
What happens next
A page with no automated failures still needs human review. Authentication state, dynamic content, and page changes can affect what was inspected.
If you need more help
If two reports differ, compare URLs, login state, page content, and timestamps first. Include both scan IDs when asking support to investigate.
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