Track a service project and message the team
Understand quotes, approvals, drafts, and revisions.
1 min read · LatchKey support
What to know
A service project page shows its scope, current status, progress, and messages. States such as Awaiting your approval or Draft ready for review indicate that the next step may need your input.
What to do
- Open My Services and choose Open project.
- Read the scope and Project progress timeline.
- Review any quote or draft through the process supplied by the team.
- Use Messages to ask a question or provide feedback when your role permits it.
What happens next
Updates appear as the engagement advances. A completed status describes the agreed engagement, not a whole-site accessibility guarantee.
If you need more help
If you need a revision, explain the relevant deliverable and expected change. The scope and agreed revision terms govern the work; do not assume unlimited revisions.
Was anything unclear or missing?
Suggest an improvement or ask the team →