Prepare for a human audit or user testing
Bring the pages, journeys, and context that automation cannot supply.
1 min read · LatchKey support
What to know
Human testing can examine usability, context, and interactions that automated checks cannot decide. The scope should say which pages, tasks, devices, and assistive technologies will be evaluated.
What to do
- List the key tasks people need to complete, not just the homepage URL.
- Identify known barriers, supported languages, and representative page states.
- Arrange authorized test access without sending credentials through ordinary support messages.
- Agree the expected findings format and review process with the team.
What happens next
The deliverable should be interpreted against its agreed scope. Fixes still need implementation and verification in the actual application.
If you need more help
If a production flow can create an order or change data, flag it during scoping and arrange a safe test environment.
Was anything unclear or missing?
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