Understand queued, running, failed, and partial scans
Know when to wait and when to start a new scan.
1 min read · LatchKey support
What to know
A queued scan is waiting for a worker. A running scan is navigating, auditing, capturing evidence, or preparing results. Browser work and AI guidance can take different amounts of time.
What to do
- Keep the scan URL so you can return to the same run.
- If the scan is running, allow it to complete rather than repeatedly submitting the same page.
- If it fails, read the specific reason and follow its suggested action.
- If it completes as partial, review the audit findings: some AI suggestions may have fallen back to axe guidance.
What happens next
A partial result can still contain useful accessibility evidence. Missing AI-generated code is different from a page that could not be audited.
If you need more help
If the scan remains queued or running unusually long, check service status and contact support with the scan ID and approximate start time. Do not send credentials.
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