Download a PDF report
Request the PDF from a free scan result.
1 min read · LatchKey support
What to know
The free scan result includes a PDF download flow. It may ask for an email before making the PDF available. The report represents the same scan, not a new assessment.
What to do
- Open the completed free scan result and select its download action.
- Complete the requested email step and follow the displayed download status.
- If rendering is still in progress, wait and return to the same result.
- Keep the scan date and limitations with the PDF when sharing it.
What happens next
A PDF is a portable record of that scan. It is not a VPAT, an ACR, or a manual audit deliverable.
If you need more help
If the result expired, was removed, or the download fails repeatedly, contact support with the scan ID. Do not expect an expired download token to restore deleted evidence.
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